For several years J Sainsbury have been joined in a successful partnership with Instore who operate within the newspaper & magazine area . In that arena they play a vital role in ensuring that our retail stores control their magazine returns in a timely and process compliant way meaning that J Sainsbury receives optimum credit for their returns.

Instore have not only consistently achieved the primary key performance indicator that centres on low levels of disallowed returns but also other performance requirements regarding visit coverage and product range scanning. They have become renowned for speedy issue resolution in our business and a can do attitude whenever new audit strands are mooted.

Over the course of the relationship Instore have shown themselves to be a valuable and trusted supplier who have helped us deliver industry leading shrink levels in the newspaper & magazine category.


Bob Holden

Stock Operations Manager, Sainsbury's