Our Vision and Values


At Instore, our success is built on five clear values, which shape the way we work.

Our Values underpin our approach to service, help drive our progress, and enable us to grow in partnership as a thriving, forward-looking Company.

A Better Way - Determined to get better at what we do and how we do it.We strive for the highest standards throughout our business and we know that there will always be ways to sharpen our practice and improve what we do. We encourage all of our staff to take personal responsibility for driving Instore forward in identifying how we can do things better, for us, for our customers, and for our industry sectors.

Fresh Thinking - Having the courage to embrace change and try new things. Innovation, innovation, innovation – This is what keeps Instore at the forefront of its chosen markets. We encourage all of our people to spot new ideas that are worth pursuing and never be satisfied with established ways of working.

Mutual Respect - Acting with integrity and showing respect for others. Good business is about building strong personal relationships. Only in this way can we ensure that Instore is a place where everyone has a chance to thrive and one where people feel genuinely happy to work.

Partnership - In it together – building stronger working relationships for shared success.This requires every member of our workforce to see the bigger picture, so they can find their place within it. Having done so, they are encouraged to identify opportunities to collaborate with colleagues in developing a deep knowledge of what we are trying to achieve as a business.

Trusted Service - Winning trust by giving outstanding service. Every single one of us at Instore has a part to play in delivering great customer service. That’s why we strive to work as a team, delivering the very best standards in every area of our business.