There’s no single answer to who we work with.

At Instore we build relationships across the supply chain so we have partners that range from brand owners wanting to improve exposure and promotional compliance, to major retailers who contract with us to help control waste and improve stock management in certain categories.

With 18 years’ experience of field sales we’ve an impressive list of customers, many of whom are long term partners and naturally, we’ve come to specialise in certain categories.

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Major Retailers

We work with all the major grocers and several high street retailers with a focus on impulse categories – as such we also work with convenience chains giving local reach to campaigns. Garden centres and DIY stores are a specialism too, especially for seasonal campaigns.

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Independent Retailers

As part of Smiths News we have a heritage of working with independent retailers and as such we’ve developed a uniquely strong access and communication to stores across the UK. Our ‘What’s In Store’ app also provides compliance tools for suppliers and independents to work more closely through our service.

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Brands & Suppliers

We work with all the national newspaper and magazine publishers as well as suppliers from categories that include lottery, greetings cards, confectionary, snacks, batteries, books & stationery and mobile networks.

Our ‘sweet spot’ is news and impulse – these are complex categories, with fast turnover, across a wide range of products, requiring constant attention and focus at retail.

In some cases missing even a day of promotion or placement can make a huge difference to sales – this is where our relationships and expertise really pays off. We’re expanding in other categories too, such as beauty products, gifts and alcohol.

While there’s no single answer to who we work with, there’s one thing that’s always constant – that’s our guarantee that we’ll put your needs first, and work to succeed in tandem with you.

National coverage of over 5,000 retailers

Strategic and tactical

Case Studies

We have worked with Instore for a number of years and the service level that they provide is extremely high. We are so pleased that they have now taken sole responsibility of our merchandising needs as this will now allow us to improve on our operation efficiencies and ways of working.

“Instore have provided us with best in class service over the last 3 years in Sainsbury’s. They have worked flexibly supported our key collections whilst showcasing their expertise in the category. The approach they deploy in store gives us the confidence that our products are represented to a high level and the live reporting demonstrates this every time… professional and results driven which is why we choose them”

“Classic Sign and Design have used a number of merchandising companies to install our sticker range into a large number of discount retailers and garden centres in the UK. Instore stand out from the rest as a breath of fresh air , they react rapidly to our requirements . Present the results and problems rapidly , often in real time while the merchandiser is still in store . I could go on but can sum it up by saying they are a pleasure to deal with and our search for the perfect merchandising company is over.”

“We’ve been working with Instore over the last 6 months to grow our sales and drive awareness of the Carabao brand across various retailers. Both of which we have achieved and will continue to do so ongoing. Instore have been hugely supportive and have offered significant insight into the independent retailer arena – the team are flexible, professional and hugely energised to ensure we are reactive in the FMCG shopping environment. Considering the size of the overall business the one to one service is exceptional, really makes you feel part of the Smiths family. We couldn’t ask for more!”

“We’ve worked closely with Instore across a number of retailers for a number of years. Most recently Sainsbury’s, and Instore have been one of the driving forces of our promotional success in store – print, production and placement of POS and product of our key activity has been delivered to the highest of standards. They know the retailer, they are experts in the category and they strive for great results. Above that the team are committed, professional and open always to a challenge or new idea. We will continue to support this unique business.”

“We at H. Bauer have been publishing puzzle magazines for the past 25 years. Most recently with increasing pressure on space at retail, in fixture units have become a key part of our trading agreements and these units need to be walked in and merchandised in fixture to ensure they actually get placed correctly. We have been carrying out this activity across a number of merchandisers and retailers over the past 7 years. We recently asked Instore to carry out this work for us in a number of Tesco stores and were thrilled with the results. We saw a compliance level of 99% which is by far and away the most successful campaign I have ever been a part of. To date we would normally consider 80% compliance levels to be good so we were delighted with 99%! From start to finish Instore made the whole process of managing this activity on our behalf stress free, I really did feel that they had understood our goal and were striving to achieve it for us. When I have used other providers in the past this has not been the case. It made a nice change to not be constantly worried or feeling the need to keep calling to check on the progress, so I would like to thank the team at Instore for this. I will definitely be using Instore merchandising in the future and will be recommending them to all my colleagues within the Bauer Group and the wider magazine industry.“

“Instore are new to the supply chain auditing sector. We were impressed with some other workstreams they were doing for us within Sainsbury’s which is why we started working with them on the Good Faith Receiving (GFR) project. Their work has been to a very high standard and their responses to requests and challenges have always been very positive and delivered in a timely manner.”

Drawing on years of experience we can offer campaign advice and supply competitive quotes. Whatever your enquiry you’re guaranteed a quick and professional response.